Terms of Sale of Services

Background:

These Terms and Conditions ("Terms") govern all bookings made with First Class Cars Chauffeurs Limited (referred to as “we”, “us”, “our” or “FCC”). By booking a service, you (“you”, “your” or “the Client”) agree to these Terms. Please read them carefully.

1. Definitions

In this Agreement the following definitions shall have the following meanings:

1.2

In this Agreement (except where the context otherwise requires): -

1.2.1

any reference to a clause is to the relevant clause of this Agreement and any reference to a sub‑clause or para­graph is to the relevant sub‑clause or paragraph of the clause in which it appears;

1.2.2

the Clause headings are included for convenience only and shall not affect the interpretation of this Agreement;

1.2.3

use of the singular includes the plural and vice versa;

1.2.4

use of any gender includes the other genders;

1.2.5

references to statutes, any statutory instrument, regulation or order shall be construed as a reference to such statute, statutory instrument, regulation or order as amended or re-enacted from time to time.

2. Bookings

2.1

We reserve the right to accept or decline bookings at our discretion.

2.2

Bookings may be made via phone, email, or our website. Confirmation will be provided in writing.

2.3

Once a booking is confirmed, a booking constitutes a contract between You and Us.

3. Payments

3.1

We accept the following payment methods:

(a)

BACS (bank transfer)

(b)

Credit or debit card (Visa, Mastercard, Amex)

(c)

Payment links

We are PCI DSS Certified.

3.2

Prepayment is required for private bookings unless agreed otherwise.

3.3

Corporate account holders are granted 30-day payment terms unless other terms are confirmed in writing.

3.4

Late payments may incur interest or suspension of service. In line with applicable law, we reserve the right to charge statutory interest (Late Payment of Commercial Debts Interest Act 1998) on overdue accounts where appropriate.

4. Cancellation & Refunds

4.1

Standard transfers:

4.1.1

Cancellations made more than 24 hours before pickup time incur no charge.

4.1.2

Cancellations made less than 24 hours before pickup are charged in full.

4.2

Hourly hire / full-day bookings / events / Coaches:

4.2.1

Cancellations must be made 48 hours in advance for a full refund.

4.2.2

Cancellations within 48 hours may be subject to full charge depending on scheduling, driver allocation, and vehicle availability.

4.3

No-shows or missed pickups are charged at 100% unless due to Our error.

4.4

Refunds will be processed to the original payment method within 5–10 working days where applicable.

5. Conduct & Responsibility

5.1

Clients are responsible for any damage caused by them or their passengers to Our vehicles or property.

5.2

Smoking, use of drugs, or any illegal activity is strictly prohibited in all Our vehicles.

5.3

Any inappropriate behaviour, including abuse or illegal activity, may result in immediate termination of service, and possible reporting to authorities.

5.4

For safety reasons, seatbelts must be worn at all times.

6. Service Limitations

6.1

We are not liable for delays caused by events outside our control, including but not limited to:

(a)

Severe weather

(b)

Road closures

(c)

Traffic incidents

(d)

Acts of terrorism or protest

(e)

Police incidents or public disorder

6.2

Where possible, We will provide timely updates and alternatives.

7. Luggage & Belongings

7.1

Chauffeurs will assist where reasonably possible, but you remain responsible for your belongings.

7.2

We accept no responsibility for items lost once the journey concludes.

7.3

In line with local private hire regulations, If We find any lost items, we will contact you where possible and retain the item for up to 30 days before disposing of or handing to police, in line with regulation.

8. Vehicle Substitution

8.1

We operate a premium fleet of chauffeur-driven vehicles. The following categories are available, subject to availability at the time of booking:

• Executive Saloon – e.g. Mercedes E-Class or equivalent
• Luxury Saloon – e.g. Mercedes S-Class or equivalent
• Luxury MPV – e.g. Mercedes V-Class or equivalent
• Prestige Vehicles – e.g. Range Rover, Bentley, or Rolls Royce

8.2

We reserve the right to substitute a vehicle within the same category or higher in the event the originally booked vehicle is unavailable, at no additional cost to the Client

9. Insurance & Licensing

9.1

Our vehicles and drivers are fully licensed and insured for private hire purposes.

9.2

Our insurance does not cover loss of your personal items or business losses.

9.3

We recommend you arrange suitable travel insurance if your journey involves valuable items or time-sensitive commitments.

10. Waiting Time & Charges

10.1

Airport pickups:

10.1.1

30 minutes free waiting time from scheduled landing time.

10.1.2

Thereafter, charges apply in 15-minute increments.

10.2

Non-airport pickups:

10.2.1

15 minutes grace period.

10.2.2

After this, waiting is charged per 15-minute unit at the current tariff.

11. Surcharges for Public Holidays & Peak Times

11.1

Bookings scheduled during the following periods will be subject to a surcharge of up to 100% on the base fare:

a)

Between 23:00 and 05:30

b)

Christmas Day and Boxing Day

c)

New Year’s Eve and Day

d)

Easter Sunday and Bank Holidays

e)

Major sporting events or concerts (e.g. Wimbledon, Wembley, Ascot)

11.2

Clients will be notified of the applicable surcharge at the time of booking or during confirmation.

12. No-Show Policy

12.1

A “No Show” is defined as follows:

a)

Airport pickups: no contact from the Client within 90 minutes of actual landing time.

b)

Non-airport pickups: no contact within 15 minutes of the scheduled collection time.

12.2

In all No Show cases, the full fare is chargeable. We will make reasonable efforts to contact the Client before leaving the pickup location.

13. Damage to Vehicles

13.1

The Client is liable for any damage, soiling, or contamination (interior or exterior) caused by them or their passengers. Charges for cleaning or repairs will be invoiced and may include loss of income.

13.2

Refusal to pay for damage caused will result in legal action.

14. Animals

14.1

Animals are only permitted in designated pet-friendly vehicles and must be agreed in advance and in writing at the time of booking. Availability is limited and subject to specific vehicle allocation.

14.2

Registered guide dogs or hearing dogs accompanying passengers with disabilities are always permitted and do not require prior approval.

14.3

Additional cleaning charges may apply for transporting animals, depending on the condition in which the vehicle is returned.

15. Child Seat Provision

15.1

Child seats are available upon request at the time of booking and will be charged at £20 + VAT per seat. Availability is not guaranteed and should be confirmed at the time of booking.

15.2

Clients may provide their own child seat. It is the Client’s responsibility to install and uninstall their seat securely. We assume no liability for improper installation.

15.3

We reserve the right to refuse carriage where appropriate seating cannot be provided or safely installed.

16. Subcontracted Services

16.1

In order to fulfil Bookings, We may use trusted third-party subcontractors. All subcontracted vehicles and drivers will comply with applicable licensing and insurance requirements.

16.2

We will make every reasonable effort to ensure punctuality and service quality, whether delivered by our internal fleet or subcontractors.

17. Fraud Prevention

17.1

We reserve the right to cancel a booking without notice if we reasonably suspect fraudulent activity. This may include but is not limited to:

a)

Inconsistent or unverifiable booking details

b)

Prior instances of chargebacks

c)

Suspected stolen card use or payment information

d)

Inability to provide identity or itinerary verification when requested

17.2

Suspected cases may be reported to the relevant fraud departments or authorities.

18. Force Majeure

18.1

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, lock outs and industrial disputes, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, rebellion, civil commotion, governmental action, epidemic or other natural disaster, other constituted body (“Force Majeure”), or any other event that is beyond Our reasonable control.

18.2

If any event described under this Clause 18 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms:

18.2.1

We will inform you as soon as is reasonably possible;

18.2.2

Our obligations under these Terms of Service (and therefore the Booking) will be suspended and any time limits that We are bound by will be extended accordingly;

18.2.3

We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Service(s) as necessary;

18.2.4

If the event outside of Our control continues for more than 5 days We may cancel the Booking and inform you of the cancellation.

19. How We Use Your Personal Information (Data Protection)

19.1

All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 2018 and UK General Data Protection Regulation (UK GDPR) and your rights under those Acts.

19.2

We may use your personal information to:

19.2.1

Provide Our Service(s) to you;

19.2.2

Process your Booking (including payment) for the Service(s); and

19.2.3

Inform you of new services available from Us (if you opt or have previously opted to receive it).  You may request that We stop sending you this information at any time.

19.3

In certain circumstances, and with your consent, We may pass your personal information on to credit reference agencies.  These agencies are also bound by the Data Protection Act 2018 and should use and hold your personal information accordingly.

19.4

Some of Our services are located outside the European Economic Area to provide better fault tolerant service(s), so it may be necessary to transfer Information to those data centres in accordance for providing those service(s).

19.5

If We intend to process Information other than as set out above Client will receive notice and be given the opportunity to decline the processing.

20. Data Retention

20.1

We will retain Personal Data for the period necessary to fulfil the purposes of this Agreement and Booking unless a longer retention period is required or permitted by law.

20.2

Personal Data and Financial Data will be retained for 7 years to satisfy UK Tax laws.

21. Confidential Information

21.1

All information, data, and documentation which either party may have imparted and may from time to time impart to the other party relating to this Agreement in whatever media is proprietary and confidential. The parties hereby agree that they shall use the same solely in accordance with the provisions of this Agreement and shall not at any time during or after expiry or termination of this Agreement disclose the same whether directly or indirectly to any third party without the prior written consent of the other party. 

21.2

The foregoing provisions shall not prevent the disclosure or use by either party of any information which is or hereafter through no fault of that party becomes public knowledge or to the extent permitted by law or to professional advisers bound by professional duties of confidentiality.

22. Complaints

22.1

All complaints must be submitted in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of the service.

22.2

We aim to resolve all complaints within 10 business days.

23. Amendments

23.1

We reserve the right to amend these terms at any time. Any updates will be posted on our website and will apply to all bookings made thereafter.

23.2

Clients with existing bookings will be notified if changes materially affect their service.

24. Entire Agreement

24.1

This Agreement:

24.1.1

represents the whole agreement and understanding between the parties in respect of the matters referred to herein; and

24.1.2

shall, except in the case of fraud, override and no reliance shall be placed upon any other verbal or written representations, warranties or understandings in respect of the subject matter of this Agreement including, without limitation, any conflicting provisions of any terms of purchase notified by Customer.

24.2

The remedies available to the parties are exclusively those available under this Agreement.

24.3

The parties acknowledge that they have expressly considered and agreed the terms of this clause 24.

25. Communication and Contact Details

25.1

If you wish to contact Us with general questions or complaints, you may contact Us by This email address is being protected from spambots. You need JavaScript enabled to view it. or Phone.

25.2

For matters relating to Our Service(s) or your Booking, please contact Us by This email address is being protected from spambots. You need JavaScript enabled to view it. or Phone.

25.3

For matters relating to cancellations, please contact Us by This email address is being protected from spambots. You need JavaScript enabled to view it. or Phone.

26. Law and Jurisdiction

26.1

These terms shall be governed and interpreted according to the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.