First Class Cars
First Class Cars
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Frequently Asked Questions
First Class Cars - FAQ
First Class Cars - FAQ
FAQ

Frequently Asked Questions(FAQ)

At First Class Cars, we understand that choosing the right chauffeur service is all about trust, reliability, and attention to detail. To help you make the most informed decision, we’ve compiled answers to some of the questions we’re most often asked. Whether you’re planning an airport transfer, corporate travel, or a special event, our FAQ page is designed to give you clear, straightforward information about our services, policies, and what you can expect when you travel with us. If you don’t find the answer you’re looking for here, please don’t hesitate to get in touch, we’re always happy to assist.

General Information

First Class Cars offers premium chauffeur driven transport for airport transfers, corporate travel, private hire, events, and by-the-hour (as-directed) bookings.

Our fleet includes luxury vehicles designed to deliver comfort, style, and punctuality.

Yes, we do. We operate out of three offices based in Luton Airport, Stansted Airport, and Farnborough Airport. This gives us coverage of London and the surrounding area and across the south east. Whether it’s an airport run, a day out, or something more bespoke, just get in touch for a tailored quote.

Bookings can be made easily via our website, by phone, or email. We recommend booking in advance to secure your preferred vehicle and chauffeur.

If you're booking for a one-way journey there is no minimum distance. If you're booking is by-the-hour (aka as-directed) then there is a minimum of 3 hours.

Yes, First Class Cars Chauffeurs work 24/7 all year, including public holidays.

We operated the following luxury vehicles in our fleet:

Yes, all First Class Cars Chauffeurs are professional, fully licensed, private-hire registered and DBS checked.

Where possible, we accommodate chauffeur or vehicle preferences. Please inform us at booking, and we’ll do our best to meet your requests.

Airport Transfers

We offer chauffeur services to and from the following airports

Yes, where permitted, our chauffeurs will meet you inside arrivals with a personalised sign and assist with your luggage. For Private transfer we will meet the aircraft on the runway (where permitted).

We will monitor and track commercial flights, so you won’t be left waiting. For private transfers let us know if your schedule changes.

Your Chauffeur will be waiting in the arrivals hall holding a sign with your name or company logo for easy identification.

For private terminals your driver will meet you on the runway (if permitted) or in the private terminal.

Depending on the airport yes, we can arrange airside access at private terminals subject to prior agreement and applicable security protocols.

Please speak to a member of our team and we can advise accordingly.

Business & Corporate Travel

Yes, we provide corporate account options with tailored billing and priority booking for frequent business clients.

We endeavour to accommodate last-minute requests whenever possible. Please contact us directly to discuss availability.

Many of our vehicles are equipped with complimentary Wi-Fi to help you stay connected on the move.

The chauffeur on the day can assist you with the Wi-Fi password.

Certainly. We offer flexible booking options including multiple stops and hourly hire for meetings, events, etc.

Special Events & Private Hire

We don’t offer wedding services or proms but for private events please get in touch.

Absolutely. We provide discreet, professional chauffeur services tailored to VIPs and high-profile clients.

Payments, Pricing & Policies

Pricing depends on the service and vehicle selected. Transfers are typically charged at a fixed rate, while by-the-hour bookings are priced hourly. All quotes are provided upfront with complete transparency.

Yes, waiting time charges apply after a grace period, which varies by booking type. Full details will be clearly outlined in your booking confirmation.

We accept all major credit and debit cards, including American Express, bank transfers, corporate account billing, and payment via secure payment links. Payment terms will be confirmed at the time of booking.

A deposit is required for certain bookings, such as multiple-car hires or for your first booking with us. Any deposit details will be confirmed at the time of booking.

Our cancellation terms vary depending on the service and timing. Generally, cancellations made within 0 to 48 hours of your booking may incur a fee. Please see your booking confirmation for full details.

For complete information, please refer to our Terms & Conditions of service.

Comfort, Safety & Extras

Complimentary bottled water is provided in all vehicles. Additional refreshments are available upon request and can be tailored to your preferences.

We aim to provide accessible vehicles and services. Please let us know of any special requirements when booking so we can accommodate you accordingly.

Yes, our chauffeurs will assist with loading and unloading your luggage to ensure a seamless experience.

We welcome small pets with prior notice. Please inform us in advance to make appropriate arrangements.

Yes, we can provide appropriate child and booster seats if requested at the time of booking.

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